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our parent company |
Open Solutions Inc. was founded by professionals with
in-depth experience in financial services, enterprise
data management and Web-based technologies. The Open
Solutions team envisioned a better way for institutions
to operate using relational database technology to promote
more dynamic customer relationships. Our enabling platform
can provide new avenues for cost savings opportunities
to diversify products and offer new ones. Our relational
technologies give financial institutions the ability
to offer new products and services to better compete
in today's ever-changing market environment.
Open Solutions Inc. offers a fully-featured
strategic product platform that integrates core data
processing applications built on a single centralized
Oracle relational database, with Internet banking, cash
management, CRM/business intelligence, financial accounting
tools, imaging, Check 21, digital document, interactive
voice response, network services, Web hosting and design,
and payment and loan origination solutions. Open Solutions'
full suite of products and services allows banks, thrifts,
credit unions and financial service providers to better
compete in today's aggressive financial services marketplace
and expand and tap their trusted financial relationships,
client affinity, community presence and personalized
service.
Our enterprise applications are structured around the functional processes
of your institution to improve customer/member relationship management,
reporting, technology integration and operations. With our single integrated
platform, an institution's clients are represented as people, not numbers,
so personnel can see the entire relationship at a glance and offer
seamless, real-time transactions and service through all access channels.
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| customer
service |
In
this industry, it's all about delivering on the promise.
At Maxxar, we've earned our stripes. We've worked with
financial institutions for more than 20 years installing
thousands of computer/telephone solutions that integrate
with more than 20 core system providers. Our clients
have come to appreciate how we take extreme complexity
and make it seem simple. Our reputation in the industry
is unsurpassed. From innovation to development, manufacture
to sale, installation to support, Maxxar takes the lead.
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|
customer satisfaction |
Maxxar prides itself on an extraordinarily high rate of customer satisfaction
and loyalty. This is credited, in part, to an unwavering commitment
to customer service. Maxxar is dedicated to ensuring that installed
systems operate at maximum efficiency. This is accomplished with remote
diagnostic tools and updates of the most recent releases of Maxxar
software. Maxxar also offers full telephone, fax and e-mail help lines,
as well as training sessions.
In the event of a system problem, Maxxar has developed a highly effective
maintenance service and response program, highlighted by complete system
replacement within 24 hours. In addition, Maxxar's Client Care offers
24-hour toll-free service hotlines for problem diagnosis and resolution. |
